General terms and conditions of sale



By the mere fact of placing an order, our buyers expressly waive the benefit of article 1587 of the French Civil Code.
In accordance with article L. 3342-1 of the French Public Health Code, which stipulates that the sale of alcohol to minors under the age of eighteen (18) is prohibited, the purchaser declares, by placing an order, that he or she is at least eighteen (18) years old on the date of the order. The seller’s offer is only addressed to buyers who meet this condition.

It is reminded that alcohol abuse is dangerous to health and that the vendor’s products should be consumed in moderation.



In accordance with the French law 78-17 of January 6, 1978 modified by the law of August 6, 2004, the buyer has the right to access and rectify personal data concerning him. This right can be exercised by writing to the seller at the following address SARL MAISON DU VOUVRAY – BP 47 – 37210 VOUVRAY – France.
The clauses stipulated below are brought to the attention of the customer and are the law of the parties.


The offers proposed by the seller on its website are exclusively reserved for individuals. Companies, works councils and associations can contact the seller for more information by e-mail (, by mail (Sarl La Maison du Vouvray – BP 47 – 24 avenue Léon Brulé – 37210 Vouvray – France) or by phone on during opening days and hours (see details on our website, Visit & tasting – Tasting & sales points). Quote on request.

The prices indicated on this site are in euros, ex-cellar, Including 20% French VAT, excluding any possible transport costs. These shipping costs vary according to the number of bottles (75 cl equivalent) ordered and the delivery country. Quote on request for any foreign countries.



For any first online order, the buyer must create a customer account with a personal and confidential login and password. The customer must have read the seller’s General Terms and Conditions of Sale before placing any order.

He/she must provide his/her name, first name, full postal address, cell telephone number and email address. It is the buyer’s responsibility to keep the seller informed of any change in postal and/or telephone contact details, without which the seller cannot be held responsible in the event of a problem with the delivery / collection of the order in the shop or with the invoicing.

The purchaser will be able to choose either a delivery at home or any address of delivery with its suitability (according to quote on request), according to the methods indicated at the time of placing the order and the days and opening hours of the aforementioned shops.

In case of shipment, an email will be sent to the buyer within 5 working days to inform him/her when his/her order is being delivered. ? ?

The paid invoice will automatically be sent to the buyer by e-mail within 15 days.

The seller reserves the right to set a minimum number of bottles ordered.


Article 3 : PAYMENT
The place of payment is Vouvray to the order of : SARL LA MAISON DU VOUVRAY. Unless otherwise agreed, our invoices are payable in cash with the order.

Payment by credit card : the seller provides the buyer with a secure online payment system managed by the French bank CRÉDIT AGRICOLE – E TRANSACTIONS. The buyer will be asked for his credit card number, its expiration date and the visual cryptogram. This information is collected in encrypted form by the CRÉDIT AGRICOLE bank using SSL (Secure Socket Layer) technology. The seller does not have access to this information.


There will be no discount for cash payment.



The transport costs, including VAT, are added to the order, after any discounts have been deducted, according to the number of bottles and the delivery country. Please contact us for any quote or further information.


* COLISSIMO 3 bouteilles : 15 € (demande de renseignements et commande par téléphone au ou par email :


*DELIVERY BY CARRIER AT HOME (or any address of your choice). Prior appointment and notification in case of absence of the recipient. TO BE CHECKED


-de 6 à 18 bouteilles : 15 € par expédition
-de 24 à 36 bouteilles : 0,80 €/bouteille
-de 42 à 54 bouteilles : 0,55 €/bouteille
-de 60 à 66 bouteilles : 0,45 €/bouteille
-à partir de 72 bouteilles (jusqu’à 420 bouteilles) : FRANCO DE PORT.

Autres départements : France métropolitaine uniquement (sauf Corse et Monaco*)

-de 6 à 18 bouteilles : 24 € par expédition
-de 24 à 36 bouteilles : 1.10 €/bouteille
-de 42 à 54 bouteilles : 0,80 €/bouteille
-de 60 à 66 bouteilles : 0,65 €/bouteille
-à partir de 72 bouteilles (jusqu’à 420 bouteilles) : FRANCO DE PORT.





As a reminder, the seller reserves the right to set a minimum number of bottles ordered.



Deliveries abroad : Please contact us for a quote or any further information.

Attention ! delivery on the floor, even with a lift, is not included in the price list mentioned in article 4. It is therefore your responsibility, depending on the size of your order, to organise yourself, if necessary with the help of one or more people, to receive it, check it before signing the delivery note from the delivery driver, and then put it away in the place of your choice.

During the end of year period, we cannot guarantee delivery before 25/12 for any order received after 30/11 (depending on the cdelivery country, the legal obligations of transporters and weather conditions in December).

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In the event of damage noted by the buyer upon delivery, the buyer (or the recipient in the event of delivery other than to the buyer’s address) must make explicit reservations (breakage, missing bottles, etc.) on the carrier’s delivery slip and inform the seller as soon as possible by any means at his disposal of the non-conformity of the delivery.

In the event of an error in the preparation of the order by the seller, observed during or after delivery, the buyer may either accept the said order in its entirety and then contact the seller to find a financial arrangement together (commercial gesture, gift, etc.), or refuse the part of the order that does not correspond to his initial request by imperatively noting the reason for the refusal (e.g.: 1 case of 6 bottles refused following an error in the order) on the carrier’s delivery slip. Translated with (free version) Depending on the buyer’s choice, the undelivered part of the order will be refunded or replaced as soon as possible at the seller’s expense.

If the buyer (or the recipient) has signed the delivery note without reservations, the order shall be deemed to have been delivered in conformity by the carrier. No subsequent claim can be taken into account by the seller or the carrier.

The words “subject to unpacking”, if any, noted by the buyer (or recipient) at the time of delivery, have no legal value.

Deliveries are made by our carrier according to predefined rules that we do not know. We cannot therefore give you a time slot. Only the day of delivery will be agreed between the buyer (or recipient) and the carrier.

The seller cannot be held responsible:

– failure to comply with the delivery instructions actually given to the carrier in accordance with the buyer’s instructions.

– loss, damage, errors or delays in delivery caused by an act of God or force majeure, including but not limited to: health crises, earthquakes, cyclones, storms, floods, wars, strikes, road, rail and air accidents, truck breakdowns, traffic jams, embargoes.

He shall, moreover, be discharged by operation of law from the obligations the performance of which is thereby prevented.

The delivery of an order in due time and place (within a reasonable time according to the day of receipt of the said order) can only take place if the buyer has communicated to the seller exact information on his postal and telephone details or those of the recipient if the delivery address is different from the billing address. In the event of an error on the part of the buyer, the seller cannot be held responsible for the impossibility of delivering the goods within the desired period.

IMPORTANT : our carrier is in no way authorised to collect payment for your order.


Article 6 : PACKAGING

Cases of 6 units = bottles 75 cl, half bottles 37.5 cl, magnums 150 cl, Bag-in-Box of 3, 5 and 10 litres. Mixing is possible.


The goods are dispatched (except in the case of one-off or definitive unavailability of a product or at the express request of the buyer) as soon as the payment has been received by the seller :

Payment by credit card: on receipt of notification from the bank of acceptance of the payment.

Paiement par wire transfer: on receipt in the bank.

Paiement par chèque à encaissement du chèque pour la totalité du montant.



The goods will be dispatched within 15 working days (excluding public holidays) from the day following that on which the seller receives the buyer’s order (website, post, telephone, e-mail, fax, shop), subject to receipt of payment.

The delivery time depends mainly on the country where the delivery is to be made. A delivery ? ? ?

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The Cave de Vouvray cannot be held responsible for any event beyond its control such as truck breakdown, traffic jams, strikes, bad weather, attacks, health crisis (non-exhaustive list).



Any quantity discounts are calculated at the end of the order, before adding the cost of transport in the case of delivery to any address at the buyer’s convenience:

– from 24 bottles = 5 % – from 120 bottles = 10 %

They are not applicable to Bag-in-Box, grape juice and promotional offers.



Promotional offers are not cumulative and do not qualify for volume discounts.

The most interesting offer for the customer is the one proposed when the order is finalised. The promotional discount is replaced by a quantity discount on the total order (before adding the cost of transport) if this is greater than the discount offered on the promotional wines.



The products and vintages sold on this site are “subject to availability”.

When the vintage of a wine is sold out during the year, the seller reserves the right to replace it with the next vintage without change of price, unless it corresponds to the annual price change day.



Wine is a natural and living product. In order to preserve all its organoleptic and aromatic qualities, the seller advises you to keep your bottles of sparkling and still wines lying down, in a place with a constant temperature (between 5° and 15° C), protected from light, frost and heat.

The shelf life varies according to the type of wine, sparkling or still, its colour (white, rosé or red), its vintage, its character (low or high sugar content) etc.

On each product sheet, you can find the average ageing potential of each of the proposed wines.

For more information, you can also ask the seller in the shop, by mail, post or telephone during the opening days and hours of our shops or on our website (selective search by wine in the E-BOUTIQUE section).



The logos, texts, photos, illustrations, descriptions and packaging of the products presented on the seller’s site are for information purposes only and are non-contractual. The use and reproduction of all or part of these data is strictly forbidden without prior permission from the seller. In the event of non-compliance with this prohibition, the counterfeiter is liable under civil and criminal law.

Placing an order implies the buyer’s prior and unconditional acceptance of these General Terms and Conditions of Sale available on the seller’s website, to the exclusion of any other document issued by the said seller.

La Cave de Vouvray reserves the right to cancel all non-compliant and/or dubious orders, as well as those from a buyer/customer with whom there is any past or current dispute.



In order to provide you with the best possible service at a distance, we need to collect certain information about you: surname, first name, postal address, telephone number, email.

In application of the French law on information technology and freedom of 6 January 1978, you have the right to access, modify and delete the buyer’s registered data by post to Sarl la Maison du Vouvray – BP 47 – 24 avenue Léon Brûlé – 37210 Vouvray or by email to

All data provided by the buyer on our online site or when visiting one of our shops in Vouvray are strictly confidential. None of their data or personal details will be sold or rented to anyone without their prior consent.



In accordance with article L.3342-1 of the French Public Health Code, the sale of alcohol to minors under the age of eighteen (18) is strictly forbidden. The Buyer therefore undertakes to be at least eighteen (18) years of age at the time of placing the order on the Seller’s website / E-boutique.



Pursuant to the provisions of article L.221-18 of the French Consumer Code, the buyer has a period of 14 (fourteen) clear days from the date of delivery to return the products to the seller and request reimbursement, without having to give reasons for his or her decision or bear any costs other than those provided for in articles L221-23 to L221-25 of the Consumer Code.

Where the fourteen (14) day period expires on a Saturday, Sunday, public holiday or non-working day, it shall be extended to the next working day.

The buyer must first inform the seller only by post at Sarl la Maison du Vouvray – BP 47 – 24 avenue Léon Brûlé – 37210 Vouvray – FRANCE or by email at

When the right of withdrawal is exercised, the seller shall reimburse the buyer for all sums paid, including delivery costs deducted at 30%(return cost to the Cave de Vouvray), without undue delay and at the latest within 14 (fourteen) days from the date on which it is informed of the buyer’s decision to withdraw. ?


The seller may defer reimbursement until the goods have been recovered or the buyer has provided proof of dispatch of the goods, whichever comes first. The seller shall make this refund using the same means of payment as the one used by the buyer for the initial transaction, unless the buyer expressly agrees to use another means of payment and insofar as the refund does not incur costs for the buyer.

Products must be returned in perfect condition (unopened cartons) at the buyer’s expense (Article L221-23 of the French Consumer Code) at the address to be provided by the seller. The seller is not obliged to reimburse additional costs if the consumer has expressly chosen a more expensive method of delivery than the standard one offered by the seller. Products not returned in their original condition at the time of delivery will not be accepted by the seller.

This right of withdrawal is only available to private individuals, as professionals cannot avail themselves of the provisions of this article.

Acceptance of the goods by the customer implies acceptance of these clauses:

Retention of title clause The goods remain our property until the price has been paid in full. The buyer is personally obliged towards the seller not to dispose of the purchased goods by any means whatsoever, neither in full ownership, nor by pledge or collateral, before full payment of the price.


Article 17 : LITIGATION

The present General Terms and Conditions of Sale are subject to the application of French law.

In the event of a dispute, the buyer shall first contact the seller in order to find an amicable solution together.

Jurisdiction clause if no amicable solution is found : sIf the request comes from the buyer considered as a private customer, the territorially competent court is, at the buyer’s choice, that of his domicile or that of the seller’s head office. If the application is made by the seller, the court of jurisdiction is that of the buyer’s domicile.

EIn the event of a dispute with our professional customers, only the courts of Tours (37000) shall have jurisdiction.